Reception: cash register + handover.

If you run a reception or front desk with a cash float, DEF treats it as a managed register (caja chica). The receptionist talks to the agent over WhatsApp to open it, close it, and check status. The math, the audit trail, and the handover all happen automatically.

Opening the register

At shift start, the receptionist messages the agent: "abrir caja" or "open cash register". The agent asks for the starting cash, in both currencies if your operation runs Q and USD (for example: Q200, $50 USD). The receptionist confirms. Logged. The register is now open.

During shift

Every cash transaction gets tracked. Sales coming through your POS auto-decrement the expected float. Manual additions or withdrawals happen by message — "saqué Q50 para taxi de huésped". The agent confirms, records, keeps the running total in both currencies.

At any time, the receptionist (or you) can ask: "status de caja". The agent replies with the expected float right now.

Closing the register

At shift end, the receptionist messages "cerrar caja". The agent asks for the closing count (cash on hand at the moment, both currencies). If it matches the expected float, the register closes clean. If there's a difference, the agent flags it with the exact gap and you see it in the bell drawer.

The AI handover

When the register closes, the agent also writes a clean end-of-shift handover for the next receptionist: what's pending, who checked in or out, any open issues, anything the next person needs to know. Posted to the team thread (or to you) automatically.

Reservation alerts

If you have Cloudbeds (or a similar PMS) connected, the on-shift receptionist gets pinged the moment a new paid reservation lands. The ping includes the guest name, arrival date, and room. They prep before the guest shows up at the door.

The whole reception loop — open, run, close, handover, alert — is per-shift, per-receptionist, per-day. Receptionists confirm; the agent does the math.