Late-arrival flow & punctuality score.

The phone call that goes "boss, I'm 15 minutes late, is that okay?" used to interrupt your day. Now it's a card in your bell with three buttons and a clean answer either way.

How a late-arrival request lands

Two ways. The employee texts the agent saying they'll be late ("voy llegando 20 minutos tarde"), or DEF detects they didn't punch in by the cut-off and creates the card on their behalf.

Open your bell drawer (Lesson 14). You see a card with the employee's name, the scheduled start, how late they are, and three buttons.

The three buttons

• Aceptar — yes, it's fine. No time debt added. Employee gets a confirmation message.
• Denegar — no, the lateness counts. Time debt added to their record. Employee gets the message.
• Decidir por perfil — let DEF auto-decide based on this employee's punctuality score.

The punctuality score

Every employee has a score from 0 to 100. Every on-time arrival adds a small amount, every late arrival subtracts more. Over time the score reflects whether someone is reliable or chronically slipping.

You see the score on Tu equipo cards (Lesson 26) and on each employee's Mi Perfil (Lesson 23).

How Decidir por perfil decides

You set two thresholds per org (in Settings, Lesson 21):

• Auto-accept threshold — default 80. Score above this → auto-Aceptar.
• Auto-deny threshold — default 50. Score below this → auto-Denegar.

Anyone in the middle bounces back to you. The system handles the obvious cases; you handle the gray area.

The point isn't to be a hardass on lateness. It's to remove "is this okay?" from your day for the people who've earned the benefit of the doubt, and stop you from being the bottleneck for everyone else.