DEF University

Learn how to run your operation on DEF.

Twenty-two short lessons. About two hours total. Free.

DEF is an AI operations manager that runs on WhatsApp. It captures every task, classifies what it is, delegates to the right person, tracks how it turns out, and writes the procedure so the next person already has the answer. This course walks you from your first login to running your whole operation through it.

Start with Lesson 1 →

Getting started

First login, the dashboard layout, and the inbox that holds your day.

01
Welcome to DEF
What it is, what you'll learn. ~4 min
→ 02
Your first login & the dashboard
Every tab in one sentence. ~5 min
→ 03
My Tasks: your daily inbox
How the day starts. ~5 min
→ 04
Quick Capture
Drop any idea in, sort it later. ~4 min
→

Your team

Add the people, build the schedule, handle the days when life happens.

05
Adding your first employee
Name, phone, role, photo. ~5 min
→ 06
Setting up departments
Front desk, kitchen, custom. ~4 min
→ 07
Building your weekly shifts
Drag employees onto the schedule. ~6 min
→ 08
Editing a shift
Move it, extend it, shorten it. ~5 min
→ 09
Shift swaps & recurrences
When life happens, when shifts repeat. ~6 min
→ 10
Punch in & punch out
How attendance works for your team. ~5 min
→

Your agent

Meet the AI that runs underneath everything.

11
Meet your DEF agent
What it is and what it does for you. ~5 min
→ 12
Talking to your agent on the board chat
Questions, commands, status checks. ~5 min
→ 13
How DEF classifies and delegates
The magic underneath the messages. ~6 min
→

Daily operations

The tabs you'll open every day to keep the wheels turning.

14
Issues: when something escalates
The bell, the triage queue. ~5 min
→ 15
Money Master: your daily financial check
Open it, scan it, close it. ~5 min
→ 16
CRM: guests, employees, vendors
One place for every contact. ~5 min
→ 17
Statistics: tracking what changes
Revenue, attendance, occupancy. ~6 min
→ 18
Storage: inventory tracking
Items, locations, alerts. ~5 min
→ 19
Reservations: calendar + bookings
The tape chart, adding a stay. ~6 min
→

Configuration

The settings, the SOPs, and the money side of running DEF.

20
Wiki: SOPs that write themselves
How procedures get captured. ~5 min
→ 21
Settings & per-org toggles
What you can configure yourself. ~5 min
→ 22
Billing, balance, and token usage
When DEF asks for money, and why. ~6 min
→

Latest additions

New features shipped after the original twenty-two. Optional read-throughs once you're comfortable with the basics.

23
Mi Perfil — employee profile page
What each employee sees about themselves. ~5 min
→ 24
Reception: cash register + handover
Open and close the float, dual currency, AI handover. ~6 min
→ 25
Late-arrival flow + punctuality score
Three buttons in your bell. Auto-decide for the routine ones. ~5 min
→ 26
Tu equipo — the team cockpit
Every employee on one screen, clustered by department. ~5 min
→ 27
Mis Turnos — the employee shifts page
Where employees manage their own schedule. ~5 min
→

Want this installed for you?

We install DEF inside your operation in 90 days. Diagnostic is free, no commitment.

Message us on WhatsApp →